Infrastructure
SSD servers in a Turkey datacenter, CDN cache. Even at peak traffic, the menu loads within the first second.
Infrastructure & Trust
When the panel runs, your menu runs.
When the panel runs, your menu runs.
Quiet assurance, enterprise scale.
Uninterrupted since 2019; 99.9% uptime target, GDPR/KVKK compliance, daily backup — when the restaurant opens in the morning, the menu is open too.
99.9%
Uptime target
7 years
Uninterrupted operation
32
Language support
3M+
Monthly menu views
Six trust layers.
Invisible layers so it works quietly. Even when something breaks, the guest never notices.
High Availability
Real-time replication server in a separate location; takes over automatically on an unexpected outage — no data or access loss. A 30-day version archive is kept for rollback.
GDPR / KVKK
Privacy notice + DPA ready. No personal data collected; anonymous interactions measured. Detailed report available to your legal team.
TLS / SSL
All traffic over TLS 1.3; payment pages via PCI-DSS-compliant partner. Panel passwords hashed.
24/7 Monitoring
Uptime, error rate, response time — automatic alerts. The team knows before the issue reaches you.
Support
WhatsApp + email, weekdays 09-18. In the Chain program, priority line and a dedicated account manager.
The last 30 days, at a glance.
Panel availability, day by day. Target 99.9% — up to 43 minutes of outage tolerance per month; planned maintenance doesn't stress that budget.
99.98%
This month's uptime
8 min
Total outage
2 windows
Planned maintenance
Panel availability is public via a status page, 24/7 — if an outage exceeds the target budget, Chain-program customers also receive a priority-line notice.
Two locations, one voice.
The primary datacenter serves the menu. A replica server in a separate physical location tracks every write in real time — on an outage it takes over automatically, and your guest keeps opening the menu.
Primary DC
Turkey · live serving
menu + orders + media
Replica DC
Separate location · real-time sync
every write < 1 sec
30-day version archive
rollback window after a bad bulk edit
This architecture is for business continuity — you don't issue a "restore" command. In a crisis, panel writes are safely locked to protect data integrity; failover is automatic.
Infrastructure & Security — FAQ
-
Where is my data stored?
In a Turkey datacenter. Under KVKK, in-country data processing; we operate without cross-border transfer. -
What happens if something breaks?
A real-time replication server in a separate location takes over — your guest keeps opening the menu, with no data or access loss. Automatic monitoring alerts the team immediately; on critical outages, average resolution < 30 min. A 30-day version archive is also kept for rollbacks after a bad bulk edit. -
Do you have a GDPR privacy notice and DPA?
Yes — both are ready and compliant. We sign custom DPAs with enterprise customers. If your legal team requests, we'll send a sample template. -
What happens to my menu data if the company closes?
You can always export your menu + order data in JSON/CSV. This is an industry-standard portable format — moving to another system is feasible. We've been operating for 7 years; sustainability is a priority. -
PCI-DSS payment compliance?
QrMenum does not collect card details — a certified payment provider (iyzico) handles the payment step. PCI-DSS compliance comes from the payment partner; QrMenum only processes order data. -
What are the support hours?
Standard: weekdays 09-18 (WhatsApp + email). In the Chain program, 24/7 priority line and a dedicated account manager.
Would you like to see our sample DPA?
We'll send our standard DPA + privacy notice as a ready PDF for your legal team. Reach us on WhatsApp; 10 minutes to your inbox.
