Frequently Asked Questions

Every question on your mind.
Direct, clear answers.

The questions restaurant and café owners ask us most — organised by category, with short and concrete answers. Can't find what you're looking for? Message us on WhatsApp.

01 Pricing & Subscription

How much do QrMenum plans cost, what's included?

Two plans and one add-on, billed annually; prices exclude VAT.

  • QrMenum Pro — ₺5,000/year. The whole non-AI platform for one venue: a menu designed around your brand, QR Studio, QR Product Cards, Venue Screen, takeaway, waiter call, analytics, Menu Health and Otto, the AI admin inside your panel. 37-language support; content translation is free for 3 languages.
  • QrMenum Multi — ₺10,000/year. Everything in Pro for unlimited venues: venue-specific prices, visibility and brand identity, a QR set and analytics per venue, priority WhatsApp support.
  • AI Assistant add-on — +₺8,000/year. Adds to either plan: Visual, Content & Translation (unlimited, 37 languages), Nutrition, WhatsApp menu management and Aura, which talks with your guests inside the menu.

Hotel chains and special requirements are planned under Enterprise with a custom quote. Every plan includes free setup, menu migration and QR design; WhatsApp + email support on weekdays 09:00–18:00. 14-day free trial (no card required) and a full refund within the first 30 days. Detailed comparison → Pricing

How does the 14-day free trial work?

You use QrMenum free for 14 days, and no card details are asked for. You verify your phone by SMS, then create, design and publish your menu from a photo, PDF or Excel file in minutes.

Nothing is charged when the trial ends. The panel switches to read-only and your data is kept; once you choose and activate a plan, you pick up where you left off. Get started → Create your menu

Does my launch discount apply to renewals?

Yes — the launch price is kept for as long as your subscription continues without a break. Businesses that subscribe during the launch period renew at the same price in the years that follow; there is no move to standard pricing.

The only condition is continuity: if you don't renew at the end of a term and come back later, the price current at that time applies. Early adopters trust us early; a lasting price advantage is how we return that trust.

Why annual only, no monthly option?

Because it means one payment, one date and a price with no surprises all year. No monthly invoices, card reminders or mid-year increases — the price you sign up at stays the same for your whole subscription year.

Before you decide, you can try QrMenum free for 14 days; no card is asked for and nothing is charged when the trial ends. After you subscribe, if you're not happy within the first 30 days, everything you paid is refunded.

What if I want to cancel? Is there a money-back guarantee?

Subscriptions don't renew automatically, and there is no contract term or lock-in. Your card details are not stored. If you want to continue at the end of the term, you renew; if not, the subscription simply ends.

Full refund in the first 30 days: if you tell us you're not happy within 30 days of activation, everything you paid is refunded — no questions asked. After 30 days the used period is not refundable; if the platform cannot provide the service for technical reasons, the unused period is refunded.

Your data is yours. You can export your items to Excel from the panel at any time; if you leave and ask us, we send you your menu content as Excel. Full refund terms → Terms of Use

Can I add the AI Assistant later?

Yes. You can add the AI Assistant add-on to QrMenum Pro or QrMenum Multi at any time; your menu and settings stay exactly as they are.

The add-on brings Visual (turns your own photo into a studio shot without touching the dish), Content & Translation (descriptions in your brand voice, unlimited translation into 37 languages), Nutrition (calorie, macro and allergen suggestions), WhatsApp menu management and Aura, which talks with your guests inside the menu.

The platform is complete without the add-on, and Otto, the AI admin inside your panel, comes with every plan. Details → AI

Does the Multi-Outlet plan charge per outlet?

No. QrMenum Multi has no limit on venues — 2 venues or 30, the annual fee is the same. That fits a hotel with a restaurant, lobby, bar, poolside and room service, or a business with several branches.

A separate QR set, logo, cover image and colours, venue-specific prices and visibility, and separate analytics for every venue — all included. You add a new venue from the panel; no extra invoice.

Hotel chains and special requirements are covered by Enterprise; large multi-brand groups by Solution Partnership.

How is payment processed? Is Iyzico safe?

Payments are taken through iyzico with 3D Secure. iyzico is a licensed, PCI-DSS certified payment institution; your card details never reach QrMenum's servers and are not stored.

You pay upfront with Visa, Mastercard, American Express or Troy. You enter your billing details (business name, tax office and number, billing address) at checkout, and your subscription is activated as soon as payment completes.

Is the takeaway module included?

Yes — takeaway is included in every plan, with no extra fee and no commission. Your guest orders delivery or pickup straight from your menu; the order arrives on your WhatsApp and you prepare it. No platform in between — the full amount stays with you.

Commission-based ordering platforms typically take 15–25%; the same order through QrMenum carries zero commission. You switch takeaway on or off from the panel whenever you like. Details → Takeaway

02 Setup & Migration

Do I need technical knowledge to set up?

No. No tech skills, no developer help, no IT team needed. There are two paths:

  1. Build it yourself: SMS verification, an editable draft from a menu photo, PDF or Excel file, design and publishing — in minutes.
  2. Assisted setup: send your menu, logo and photos over WhatsApp; our team imports the items, applies your brand and refines the visuals. We hand you the finished menu; the moment you approve, it's live. Target: 24 hours.

Future updates take seconds in the panel — easy enough that you'll do them yourself. Leave every detail to us.

How long until my QR menu goes live?

Minutes if you build it yourself; within 24 hours with assisted setup. For multi-venue hotels, assisted setup takes 24–48 hours.

What affects the timing:

  • Menu size (menus with more than 300 items take longer)
  • Whether your photos are ready
  • Setting up several venues separately
  • Custom design requests

With assisted setup we show you the finished menu first; it goes live when you approve it. Start on WhatsApp → Contact

How do I migrate my existing menu and photos?

The menu you already have is enough. Upload a photo of your menu, a multi-page PDF or an Excel file — up to 12 files at once. Items, categories and prices come out as an editable draft; prices that are hard to read are flagged, and nothing is added to your menu until you check and approve it. Word files aren't supported; save them as PDF and upload.

If you use Excel, fill in the ready-made template and upload it; before importing you see, row by row, what will be added and what will be updated. With assisted setup, just send your menu and photos on WhatsApp and our team does the migration.

Your existing photos are used as they are; if you want to improve them, the Visual assistant (AI Assistant add-on) turns a phone shot into a studio image without changing the dish.

How does Excel menu import work?

Download the ready-made template from "Excel Import/Export" in the panel, fill it in and upload it. The template has columns for section, category, item details, price, labels and prices for up to four variants, calories and nutrition values, calculation basis, preparation time and tags; new categories are created automatically.

Upload the same file again and existing items are updated while new ones are added — ideal for price increases. You can also choose add-only, update-only or full-sync mode. Before anything is saved, the panel shows row by row what will change; nothing is written until you approve.

For multi-venue businesses the template adds venue columns, so a single file sets which venues show an item and its venue-specific price.

Who prepares the QR codes and printed materials?

QR Studio does — designed for your brand and free in every plan. Your QR code is designed with your logo and colours; you customise the colours, dot and corner style and the logo as you like, and download it as PNG or SVG.

QR Studio also prepares your printed materials automatically, ready to download whenever you need them:

  • Table QR codes — a separate code and table name for every table, laid out on A4 sheets
  • Printed menu — 4 themes, A4/A3/A2 with 2–4 columns or a photo menu booklet, as a real PDF
  • QR Product Cards — next to every dish at an open buffet
  • WiFi card — guests join your network with a single scan

When a price or item changes, simply download the file again. You print at any print shop you like. Details → QR Access

What is Venue Screen, and does it cost extra?

Venue Screen turns the TV in your venue into a brand screen fed by your menu — free in every plan. No separate app and no content to prepare: the screen takes your items, images and prices from your menu, and updates when you update the menu.

Open the screen address in the TV's browser and enter the 6-digit code from your panel — that's the pairing. Pick one of the ready-made looks and tailor it to your brand. Details → Venue Screen

How is training delivered? Any extra fee for staff?

Training is free and included in every plan. After setup we guide you and your team through the panel step by step on WhatsApp. QrMenum Multi also includes a live setup session and video walkthroughs.

Inside the panel you're not alone either: on first login the setup wizard walks you through getting your menu live, and screens carry short "How to use" notes. When you get stuck, WhatsApp + email support is there on weekdays 09:00–18:00. When staff change, we guide the newcomer the same way.

Enterprise customers get on-site or online staff training and an account manager.

Is the panel hard to learn? Can my staff use it?

No — the panel is designed so that someone working in the kitchen can use it comfortably.

  • Setup wizard: gets your menu ready to publish step by step on first login
  • Otto: the AI admin inside your panel; manages your menu from plain sentences such as "set the latte to 95" or "add a new category for desserts", and shows you what it will do first
  • ⌘K command palette: reach any screen or action with a single search
  • Sticky save bar: "Save and stay" is always at hand, so changes aren't lost
  • Manage from your phone: change a price or hide an item while you're on the floor

Screens carry short "How to use" notes, and our support team is on WhatsApp on weekdays 09:00–18:00 when you get stuck.

Can I use my own domain?

On the standard plans your menu is published on a free subdomain: yourbusiness.qrmenum.app. SSL is automatic; your QR codes point to this address and open your menu directly.

Connecting your own domain (for example menu.yourbusiness.com) is part of Enterprise: we set up the domain with you and take care of SSL. Enterprise also allows a separate subdomain for each venue (bar.yourhotel.com, restaurant.yourhotel.com).

If I change a price by mistake, can I undo it?

Yes — how depends on where you made the change.

  • Changes made on WhatsApp or with Otto: just type "undo". Each "undo" reverts the previous change, so repeating it steps back one change at a time.
  • AI bulk analysis results: can be rolled back with one click within 7 days.
  • Design: in the Design Studio you can undo changes before publishing and return to your previous design whenever you like.
  • Manual edits in the panel: the bulk price screen shows every change in the table before you save; a saved price is corrected from the same screen in seconds.

The WhatsApp assistant and Otto never apply a change without your approval — they show you what they will do first.

03 AI Features

How is QrMenum's AI different from other "AI menu" solutions?

QrMenum's AI isn't a single tool but a team working on your menu — and it always stays true to reality.

  • Visual: turns your own photo into a studio shot; never touches the dish or adds ingredients that aren't there.
  • Content & Translation: writes descriptions in your brand voice and translates your menu into 37 languages.
  • Nutrition: suggests calories, macros and allergens with a confidence level.
  • WhatsApp Menu Operator: updates your menu from WhatsApp in a single sentence.
  • Otto: the AI admin inside your panel; manages your menu in plain language and builds a "Perfect my menu" roadmap.
  • Aura: talks with your guests inside the menu and recommends only items that are on it.

None of them decides for you: the AI suggests, you approve. Otto comes with every plan; the others come with the AI Assistant add-on. Details → AI

Does the platform work without the AI Assistant?

Yes — QrMenum Pro and QrMenum Multi are complete without the AI add-on. Menu setup and design, item and category management, QR Studio and printed materials, takeaway, Venue Screen, analytics and Menu Health, multi-venue management — all included in the plans.

Otto, the AI admin inside your panel, comes with every plan: it handles prices, categories, opening hours and visibility in plain language. 37-language support is included, with free content translation for 3 languages.

The AI Assistant add-on unlocks the AI work: Visual, Content & Translation (unlimited, 37 languages), Nutrition, WhatsApp menu management and Aura, which talks with your guests. Many businesses start without it and add it when they need it.

What is Otto, and which plan includes it?

Otto is the AI admin inside your panel, and it comes with every plan. It works the way you write: "Set the latte to 95", "Add a new category for desserts", "We open at 10:00 on Sundays", "Perfect my menu".

Otto manages prices, items, categories, opening hours and visibility, and reviews your menu to build a step-by-step improvement roadmap. Before making a change it shows you what it will do, applies it with your approval, and "undo" reverts it. AI work such as translation, descriptions, visuals and nutrition requires the AI Assistant add-on. Details → Otto

What is Aura? How does it talk with guests?

Aura is the AI assistant that talks with your guests inside your menu. A guest types or says what they want in the menu's search bar: "Something not spicy for my child", "A light, gluten-free lunch", "What goes well with this wine?"

Aura answers only from your menu: it shows the items it recommends as cards with their images and prices, and suggests a match underneath under "Goes well with". It never recommends anything that isn't on your menu, and it speaks the guest's language. You can see in the panel what guests ask Aura most. Aura is included in the AI Assistant add-on. Details → Aura

Does the Visual AI change the dish on the plate?

No — the dish on the plate stays exactly as it is. The Visual assistant only makes the background, light, surface and atmosphere look professional.

  • It doesn't change the dish
  • It doesn't add an ingredient that isn't there
  • It doesn't remove one that is

You see the result side by side with a before/after comparison. "Try again" gives you a new version; "Fine-tune" lets you add a short note ("warmer tone, softer shadow"). Your original photo stays in place until you choose "Use this image".

Category covers (e.g. "Desserts", "Breakfast") make no promise about a single dish, so their atmosphere image can be designed freely.

How does the Content AI learn my brand voice?

Your brand's style is given to the AI as a short brand voice note — for example "warm and friendly; Mediterranean focus; no technical terms". We write this note with you during setup; the Content assistant writes descriptions in that tone and Aura talks to guests in it.

If the first results don't sound right, we adjust the note in a few words: "shorter", "more gourmet", "no emojis". You can edit any description before or after it goes live; you're always in control. The result: your menu reads as if a single editor wrote it.

How professional is the 37-language translation? Are terms like "Döner" preserved?

Translation is done in restaurant language: not word for word, but keeping meaning and tone. Local dish names keep their identity — names like "Döner", "Pide" and "Lahmacun" are preserved, with a short explanation where needed; cooking methods ("charcoal-grilled", "oven-baked") are described in the target language's menu vocabulary.

Your brand tone stays consistent in every language, and you can edit translations in the panel at any time. 37-language support comes with every plan; content translation is free for 3 languages, and unlimited translation into all 37 comes with the AI Assistant add-on.

How many languages can my menu be published in? Does translation cost extra?

QrMenum presents your menu in 37 languages, and language support comes with every plan. When a guest scans the QR, the menu opens in their phone's language, and they can switch languages themselves. Arabic, Persian and Hebrew are shown right to left.

On the standard plans, content translation is free for 3 languages. With the AI Assistant add-on you get unlimited translation into all 37. You can edit translations in the panel at any time.

How does AI extract allergen and dietary tags?

The AI suggests allergens and these tags from the item name, description and the ingredient details you enter: vegetarian, vegan, gluten-free, spicy.

Alongside them your menu can use ready-made tags such as new, popular, chef's pick and sugar-free, and custom tags such as lactose-free, regional product and geographical indication. You can create any new tag yourself.

The AI can't know the full recipe, so it offers tags as suggestions and allergen changes are always saved only with your approval. A wrong label affects guests' health — the final check stays with the kitchen.

How are calories and nutrition values calculated?

The Nutrition assistant (AI Assistant add-on) analyses each item from its name, description, ingredients and portion details; it suggests calories and macros (protein, carbohydrate, fat) with a confidence level and flags allergens.

You can analyse items one by one or the whole menu at once; hundreds of items are processed in the background within minutes. You choose which confidence level is applied directly; the rest, and any allergen change, wait for your approval. Details → Nutrition Values

How accurate is the AI Nutrition Assistant?

Every value comes with a confidence level: High, Medium or Low. Estimates are closer for items where you give recipe and portion details; with only an item name the assistant works from an average recipe and the confidence level drops accordingly.

In single-item analysis, low-confidence fields arrive unticked for you to check and save. In bulk analysis you choose the confidence level above which changes are applied directly; everything below it, and every allergen change, waits for your approval. The AI estimates — the kitchen always has the final say.

How accurate are AI calorie estimates? Who's responsible?

Accuracy depends on what you provide: with main ingredients and portion size the values get close to reality; with only an item name the AI works from an average recipe and the confidence level drops. Every value comes with its confidence level.

You can replace any value with your kitchen's own measurement at any time. What appears on the menu is the business's declaration: the AI suggests, while approval and responsibility sit with the business. Follow the current official guidance for your obligations.

Do I have to accept the AI nutrition suggestions?

No. You accept, correct or ignore each suggestion. In single-item analysis nothing reaches your menu until you save it. In bulk analysis you set the confidence threshold for changes applied directly; allergen changes always wait for your approval, and bulk analysis results can be rolled back with one click within 7 days. The AI assists — the kitchen has the final say.

Which calculation basis is right — per 100g or per portion?

It depends on the item: /100g or /Portion for food; /100ml for drinks; /Cup for coffee and tea; /Bottle for beer and soda; /Glass for cocktails and cola. When you add a new item, QrMenum suggests the basis from the category name (e.g. "Coffee" → /Cup); you can change it by hand whenever you like.

How do I turn off nutrition display if I don't enter values?

Nutrition values are entirely optional — items you leave empty show nothing on the menu. You can also hide the calorie label in category lists: Settings → List View → turn off the calorie label. You stay fully in control.

Does the AI suggest ways to improve my menu? Are they applied automatically?

Yes, it suggests — and nothing is applied on its own.

  • "Perfect my menu": Otto reviews your menu and builds a step-by-step roadmap, showing for each step what it can do itself and what you need to do.
  • Menu Health and Action Center: bring your menu's gaps and priority tasks together on one screen.
  • Aura insights: see what guests ask Aura most, and improve your menu accordingly.

Whenever Otto is about to make a change, it shows you what it will do first; it applies the change once you approve, and "undo" reverts it.

What if I don't like the AI output? What if it makes a mistake?

The AI suggests; you decide. In the Visual assistant, "Try again" produces a new version and "Fine-tune" lets you write a short correction note; nothing changes until you choose "Use this image" — closing the window is enough. You can edit descriptions and translations before or after they go live.

Otto and the WhatsApp assistant show you what they will do before making a change, and after you approve you can still type "undo" to revert it. Bulk nutrition analysis can be rolled back with one click within 7 days.

Is showing calories on a QR menu a legal requirement?

In Türkiye, calorie (energy) disclosure is being phased in by business type: it has applied to national restaurant chains since 1 July 2026 and extends to the rest of the sector, small businesses included, by 31 December 2027. Elsewhere, calorie labelling for large restaurant chains has been mandatory in England since 2022. Restaurants that adopt it early already use it as premium positioning. See the timeline for your business →

What is the difference between a QR Product Card and a QR menu?

QR menu: the guest scans one QR code at the table and reaches the whole menu — categories, products, prices.

QR Product Card: a separate card beside each dish at the buffet; it opens that single product's detail page (no price, nutrition-focused). The two work together — the menu at the table, the card at the buffet. QR Product Cards →

Do open-buffet cards show prices?

No — the buffet page doesn't show per-item prices. Because buffet items are usually covered by the buffet price, QrMenum's buffet page hides the price and the cart. When a guest scans a QR Product Card, they see the dish name, description, nutrition values and allergens in their own language.

Ingredient, energy and allergen information matters at a buffet too; check the official guidance for your own situation. Timeline → Menu Compliance

Can I change the QR Card template later?

Yes. You can change the template (Editorial, Atelier, Compact), pick any of the seven sizes and change the colour palette at any time; the content (item name, calories, allergens) stays the same. Download and print the cards again with the new settings.

Do 8 cards fit on an A4 sheet, and are they easy to cut?

Yes. At the Tiny size (10×7 cm), 8 cards fit on one A4 sheet, with clearly printed cut lines. A standard paper trimmer or scissors does the job in 5 minutes. Eight products per print; a 50-product menu is ready in 7 sheets.

In how many languages can a QR Product Card show the product name?

The item name is printed in every active language you select; the Compact template fits up to 6 languages. Nutrition and allergen labels are shown in one information language of your choice. For anything more, the card's QR does the rest: when a guest scans it, the item page opens in their own language (37 languages).

04 WhatsApp Assistant

How can I update my QR menu from WhatsApp?

With QrMenum WhatsApp Assistant you can update prices, items and descriptions in your QR menu via a single WhatsApp message. You type natural sentences like "Set the tea price to 40" or "Add lentil soup at 120₺ to the menu"; the assistant shows what it's about to do, and once you approve, the change reflects on the live menu.

You don't need to open a panel, search for the item, or click save — WhatsApp is enough. Price operations can now be managed from the kitchen, café counter, behind the bar, or from the lobby manager's phone. Short message + approval + instant live update.

What is the fastest way to change menu prices?

The fastest way to change QR menu prices is QrMenum WhatsApp Assistant. Instead of opening the panel, finding the item, editing and saving, you write a WhatsApp message: "Set coffee to 65". The assistant shows a preview and, on your approval, the menu updates within seconds.

If something goes wrong, just type "undo" — the last action reverses instantly. This is especially valuable for location managers without panel training, bartenders on night shifts, or the kitchen during lunch rush. QR menu management is no longer stuck at a desk — it happens inside the workflow itself.

What can I do with WhatsApp Assistant?

The QrMenum WhatsApp Assistant understands hundreds of different commands written in plain language; there's no command list to memorise. Examples:

  • Price: "Set tea to 40", "Raise all drinks by 10%", "Set the large latte to 110"
  • Items: "Add lentil soup to the menu at ₺120", "Remove the ayran", "Rename tea to 'Pot Tea'"
  • Content: writing descriptions, entering allergens and nutrition values, adding tags, translating into other languages
  • Menu structure: adding and renaming categories and sections
  • Business: opening hours, contact details

For multi-venue businesses, venue-specific price and visibility commands such as "Set tea to 80 at Rouge Bar" work too. When it isn't sure, the assistant doesn't guess — it asks you. The assistant keeps growing, with new capabilities added every day.

Is menu management from WhatsApp safe?

Yes. The QrMenum WhatsApp Assistant never applies a change without your approval. For every command it first shows a clear preview — for example "10% increase on 5 items. Do you confirm?" It's applied when you confirm; without confirmation within 10 minutes, nothing is applied. If something goes wrong, just type "undo".

The assistant only processes messages from numbers linked to your business and can never reach another business's menu. If an item name is unclear, it doesn't guess — it asks "which one did you mean?". Every change is recorded together with the number it came from.

How do I connect my WhatsApp number? How long does it take?

Connecting a number takes about 30 seconds. One click in the panel produces a connection code and a ready QR. When you scan the QR with your phone camera, WhatsApp opens with the message pre-filled — you just tap "Send".

The system automatically captures the sender and links it to your business. Code generation, QR display, auto-capture — all technical details happen in the background, only one tap for you. The connection is persistent; you don't need to redo it. You can connect multiple numbers to the same business and let different team members (kitchen lead, location manager, F&B team) manage the menu.

Is WhatsApp Assistant a separate module? Any extra fee?

No separate purchase is needed. The WhatsApp Assistant is part of the AI Assistant add-on; once you have the add-on, WhatsApp menu management is switched on at no extra cost.

The AI Assistant add-on brings together Visual (your kitchen's agency), Content & Translation (your brand's editor), Nutrition (your kitchen's data analyst), the WhatsApp Menu Operator and Aura, which talks with your guests inside the menu. Otto, the AI admin inside your panel, is with you on every plan even without the add-on.

Can multiple people use WhatsApp Assistant?

Yes. Several phone numbers can be linked to one business: at a hotel the F&B team, restaurant manager and head of kitchen; in a multi-branch business each branch manager can manage the menu from their own phone. A number can be linked to only one business at a time.

Every change is recorded with the number it came from, so you stay in control while sharing access. You can unlink a number from the panel at any moment.

Does WhatsApp Assistant chat with customers?

No — the WhatsApp Assistant is your business's menu management channel; it doesn't auto-reply to guests on WhatsApp.

The assistant that talks with guests lives inside the menu: Aura. When a guest asks "can you suggest something light and gluten-free?", Aura answers from your menu, shows the items it recommends as cards and suggests something that goes well with them — in the guest's own language. Aura is included in the AI Assistant add-on. Details → Aura

05 Technical & Security

Where is my data stored? Is it KVKK/GDPR compliant?

Your data is stored on servers in Türkiye. Personal data is collected, processed, stored and deleted in line with KVKK (Türkiye's data protection law); our privacy notice is public.

When you use AI features, the relevant content is sent to service providers only to do that job; providers don't use it to train models and don't retain it.

The menu your guests see carries no ads and no third-party tracking code. You can export your items to Excel at any time and download all of your menu data from the panel with "Download my data". Privacy notice → Privacy

Is customer (menu-scanner) data collected?

Guests browsing the menu are never asked for personal data. QrMenum measures menu use anonymously and in aggregate: how often each item is viewed, which language and time the menu is opened in, which table QR is scanned.

It's different when a guest chooses to share details:

  • Takeaway orders: name, phone and address are taken so you can deliver; the order arrives on your WhatsApp and stays recorded in your panel. Your business is the data controller for this data; QrMenum serves as the processor.
  • Satisfaction survey: the name field is optional.

Details → Privacy

What's the cookie policy? Any third-party trackers?

The menu your guests see carries no ads, no social media pixels and no third-party tracking code.

The menu uses first-party cookies only: to make the menu work (language choice, takeaway basket and similar) and to count visits anonymously. That measurement shows you which items draw interest — not who the guest is.

Cookie use and your choices on the QrMenum website (qrmenum.app) → Cookie Policy

How does backup work? Any data-loss history?

Your menu data and images are backed up automatically every day. Our infrastructure runs with a standby server at a second location; if a fault occurs, service switches over to it on its own.

You can also keep your own copy at any time: export your items to Excel and download all of your menu data from the panel with "Download my data". Infrastructure details → Infrastructure & Trust

Does the menu open fast enough on a phone?

Yes. The menu is kept light for phones; items start appearing the moment a guest scans the QR.

  • Lightweight images: photos are served at a phone-friendly size, in a modern format
  • What's on screen first: off-screen images don't hold things up; they load as the guest scrolls
  • Instant second visit: once opened, the menu is kept on the phone
  • Same speed at peak hours: no slowdown, even during dinner service

Try it yourself: test your menu address on Google PageSpeed Insights.

Does it work on older or slower phones?

Yes. The menu needs no app and opens in the phone's browser: Safari, Chrome, Samsung Internet, Firefox and Edge.

On a slow device or weak connection: animations simplify automatically and images load lighter — but the menu still works fully. Your guest never sees a "page won't load" message.

On a weak connection the menu opens in basic form first (name and price), and images fill in as they load. If the connection drops briefly, a menu that was already opened stays visible.

Does the QR code expire? Will I need to reprint it?

No, the QR code never expires. QrMenum QR codes are dynamic: the code itself stays fixed while the menu behind it updates whenever you change it in the panel. You print the QR once; change the menu, update prices or switch to a seasonal menu, and the same code keeps working.

When you might want a new QR:

  • You completely changed your logo or brand identity
  • Your table cards are worn and you want a new print
  • You opened a new venue (every venue has its own QR set)

In these cases you create the new design yourself in QR Studio and download it free. Even if your subscription ends, a printed QR never opens a broken page; the guest sees a screen saying the menu isn't live right now or can only be viewed.

How does technical support work? Available on weekends / late nights?

Standard support runs on weekdays from 09:00 to 18:00 via WhatsApp and email, in Turkish and English. The average response time during business hours is 10 minutes.

Chain Program and Enterprise customers get a 24/7 priority line and an account manager; in Enterprise the service level is set by contract.

Need an urgent change after hours? Fix a price or switch an item off or on right from the panel; Otto, inside the panel, does it in plain language in every plan. With the AI Assistant add-on you can do the same from WhatsApp in one sentence. "Undo" reverts the last change at any time.

Self-service resources: the "How to use" notes on each screen, the FAQ page and blog articles.

What is the menu transparency law? What should restaurants do?

In Türkiye, menu information is becoming mandatory in stages. Under the 13 March 2026 guideline update from the Ministry of Agriculture and Forestry, ingredient and energy (calorie) information reaches the menu on this timeline:

  • 1 July 2026 — national chains: ingredients and energy (calories)
  • 31 December 2026 — businesses with 3 or more branches in the same province: ingredients and energy; other food service businesses: ingredients
  • 31 December 2027 — other food service businesses: energy (calories)

Allergen disclosure has been in force separately since 1 January 2020. Menus served by QR must also offer guests an alternative way to access them.

QrMenum presents ingredient, energy and allergen information for every item in a structured way. For your own situation, rely on the official guideline. Full timeline: Menu Compliance.

06 Multi-Outlet & Enterprise

What is multi-outlet? Who is it for?

Multi-outlet lets you run several venues under one business from a single panel: QrMenum Multi. Each venue has its own prices, item visibility, logo, cover image, colours, QR set and analytics, while items live in one shared list.

Typical uses:

  • Hotel: main restaurant, lobby, bar, poolside, room service, spa café
  • A restaurant or café with several branches: one brand, branch-specific prices and item selection
  • One operator, several concepts: pizza, burger and sushi counters in a food hall

If you have one venue, QrMenum Pro is enough. Hotel chains are covered by Enterprise; fast-growing multi-branch brands by the Chain Program. Details → Multi-venue management

Same cocktail at ₺240 in the lobby, ₺285 at the bar — how does that work?

Venue-specific pricing makes this work. The cocktail is defined once in your item list, and each venue gets its own price.

  • You add "Negroni" once (base price: ₺285)
  • In "Lobby Café" you set it to ₺240
  • In "Poolside Bar" you set it to ₺265
  • In "Main Bar" the base price stays: ₺285

A guest scanning the lobby QR sees ₺240; at the bar the same cocktail is ₺285. With a single item list, nothing falls out of sync.

If you don't want an item shown at a particular venue, you hide it there instead of deleting it. You can also set up the whole price map in one go with the venue columns in the Excel template.

How are separate QR + branding managed per outlet?

In the multi-venue panel each venue is set up with its own identity — all from one panel, with quick switching.

  • Brand identity: logo, cover image, header area, primary and secondary colours
  • Venue details: opening hours, contact, currency
  • Price and visibility: venue-specific prices, hiding an item at that venue
  • QR set: separate QR codes for every venue
  • Analytics: a separate dashboard per venue — which venue is busiest, which item stands out where

Theme, fonts and menu layout are shared across the business, so every venue looks like part of the same brand family. A venue-specific theme and fonts come with Enterprise. In the waiter app, each staff member is tied to their own venue.

How does room service QR menu work?

Room service is set up as its own venue in QrMenum Multi, with its own menu, prices, opening hours and QR.

  • The QR sits on the room card, the desk or a framed sign
  • When scanned, the room service menu opens in the guest's own language (37 languages)
  • The guest chooses with images, descriptions, allergens and nutrition values, then orders by the room phone

So you never reprint the room menu for every price change, and you manage periods such as late night with opening hours. Details → QR menu for hotels

Is there a custom onboarding for hotel chains?

Yes — Enterprise provides a custom setup for hotel chains and businesses with more than five venues.

  • Setup built around you: restaurant, lobby, bar, room service, spa, poolside — the menus follow your structure
  • 24/7 priority support line and a service level (SLA) set in the contract
  • Account manager: a single point of contact for everything you need
  • Staff training: on-site or online
  • Brand integration: your own domain, a subdomain per venue, venue-specific theme and fonts

Pricing is by custom quote. For large groups that want white-label and system integrations (POS, PMS) → Solution Partnership

How is Solution Partnership different from Enterprise?

Enterprise is a subscription tier: on top of QrMenum Multi you get your own domain, a custom setup, 24/7 priority support, an SLA, an account manager and staff training. It's enough for most hotels and chains.

Solution Partnership is not a supplier relationship but a multi-year partnership, designed for groups with more than five hotels, chains with more than ten branches, multi-brand businesses and airport food & beverage operators:

  • A menu experience that is entirely your brand (white-label), on your own domain
  • An assigned team: account manager, technical lead, designer
  • POS, PMS, CRM and ERP integrations
  • Direct access to the founder and a shared roadmap
  • A dedicated 24/7 support line with an SLA response within 1 hour

Details → Solution Partnership

Any contract term or lock-in?

No. On QrMenum Pro and QrMenum Multi the annual subscription doesn't renew automatically at the end of the term; you renew if you want to continue. Enterprise terms are set with the quote.

Solution Partnership is by nature a multi-year partnership, since white-label setup, custom development and integrations take time. Term and conditions are agreed together during the design process, never imposed.

Your data is always yours: export your items to Excel at any time.

07 Takeaway

Is there a commission? How does it differ from food delivery apps?

Zero commission. Food delivery apps typically charge 15–25%; on a ₺200 order the restaurant keeps ₺150–170. Through QrMenum the full amount stays with you. No middleman: customer is in direct contact with you, customer data stays with you, campaign decisions are yours. Takeaway is included in every plan at no extra cost. Learn more →

Is my existing menu ready for takeaway?

Yes. The products, categories, variants, and visuals already in your QrMenum panel become the takeaway menu as-is. No separate menu setup. Items that aren't suitable for takeaway (e.g., dishes with special table presentation) can be hidden with one click. Setup is about 10 minutes for existing customers.

How does the customer pay? Is there cash on delivery?

Payment is made on delivery or at pickup, in cash or by card. The guest orders from your menu; the order arrives on your WhatsApp, and you prepare and hand it over. QrMenum takes no commission; payment goes straight to you.

Who handles delivery? Do we use our own courier?

Delivery is handled by your own team or the courier you work with; QrMenum provides the ordering, not the delivery. If guests collect their order, you turn on pickup — no courier needed.

In the panel you set a fixed fee and a minimum order amount separately for delivery and for pickup, and describe the area you serve to guests in the menu.

Can I switch it off off-season?

Of course. One toggle in the panel turns takeaway off — the menu stays the same, only the order button hides. Switch back on whenever. Open it for the summer menu, close it during the year-end rush, reopen the next day — flexibility is entirely yours.

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