Every question on your mind.
Direct, clear answers.

Annual subscription, three plans:

• Essential ₺7,000/year — Single venue. Professional QR menu, 32-language translation, table heatmap, advanced analytics, custom QR + sticker design, 24/7 WhatsApp support, setup included.
• Advanced ₺10,000/year — Multi-outlet (hotel/chain). Unlimited outlets, per-outlet price overrides, polymorphic visibility, per-outlet branding + analytics, priority support.
• AI Assistant add-on +₺10,000/year — Visual + Content AI together. All AI capabilities (analysis, allergens, calories, brand voice, 32-language translation, business intelligence).

Included bonuses: setup (live in 1 hour), design, sticker print files, training, 24/7 WhatsApp support, unlimited menu updates, takeaway module free (12-month launch bonus). Detailed comparison →

Yes — the launch-period advantage is permanent. Customers who subscribe during this launch period renew at the same price in future years. No bump to standard pricing, no surprises.

The only condition: continuous subscription. If you don't renew at year-end, you're free to leave — but if you come back, the then-current price applies.

We see this as mutual trust, not loyalty: early adopters share the risk; we keep the price commitment in return.

An annual plan isn't about locking you in longer — it's about removing the monthly noise: reminders, invoices, "your trial expired" emails. One payment, one date, done.

Restaurant owners already juggle a hundred details a day. The constant "renew your card" notifications and gradual price creeps from typical SaaS subscriptions — we keep those away from you.

Bonus: the annual price is roughly 20% below the monthly equivalent. Pre-committed term = lower unit cost.

Subscriptions do not auto-renew at year-end — we remind you, and you decide. No contract term, no lock-in.

Satisfaction guarantee (first 30 days): within the first 30 days after the service goes live, if you're not happy, every dollar is refunded. No questions, no debate. In 7 years no one has used it (0% refund rate), but the promise stands.

After 30 days, no refund for the consumed period. But the annual subscription doesn't auto-renew, so leaving at term end is always free. If you decide to cancel in month 11, you simply wait until the term ends; nothing auto-charges.

Your data is always yours. If you cancel, you can export all your menu content (items, photos, descriptions) as Excel and an image archive. Full refund policy →

Yes. You can add the AI Assistant add-on to your Essential or Advanced plan at any time — one click in the panel.

It can be seasonal: add it for the summer menu, drop it later. The platform runs perfectly without AI — you write and manage manually; AI just unlocks extra automation.

When activated: visual enhancement, brand-voice descriptions, automatic allergen/diet detection, calorie estimates, 32-language professional translation, business-intelligence suggestions — all on at once. Learn more →

No. The Advanced plan supports unlimited outlets. Whether you run 2, 12, or 30 — one annual fee. Hotel chains, restaurant groups, and multi-venue operators get this naturally: one building × multiple menu experiences.

Each outlet gets its own QR code, branding (logo, cover, tagline), price override, analytics dashboard — all included. New outlet? Add it in the panel; no surprise invoice.

For very large chains or special needs (5+ hotels, brand integration, white-label) the Solution Partnership model takes over.

Payments are processed via Iyzico — Türkiye's BDDK-licensed, PCI-DSS-certified payment provider. Card details never touch QrMenum servers; they're handled in Iyzico's bank-grade environment.

Accepted cards: Visa, Mastercard, American Express, Troy. Installments: 3–12 instalments through Iyzico's partner banks (varies by bank). Single payment also supported.

After payment, an SMS/email arrives automatically with the invoice, panel login, and setup kick-off info. For corporate invoicing, enter your VKN/tax office in the panel.

Yes — 12 months completely free during the launch period, in every plan. Your customer orders takeaway straight from the menu; you receive and prepare from the panel. No commission, no third-party middleman.

Standard food-delivery platforms charge 15–25% commission. The same order through QrMenum carries zero commission; the order comes directly to you, and the full revenue stays with you.

If a fee is later defined for the takeaway module, existing customers will be notified well in advance. Learn more →

No — we set up QrMenum for you. No tech skills, no developer help, no IT team needed. As a restaurant owner, all you do: send your menu, logo, and photos via WhatsApp.

Process:

1. Send your menu over WhatsApp (Excel/PDF/photo — any format)
2. Our team migrates every product, applies your branding, optimizes visuals
3. We hand you the finished menu; the moment you approve, it's live

Target: live in 1 hour (average menu + standard plan). Future updates take seconds in the panel — easy enough that you'll do them yourself. Leave every detail to us.

Yes — when conditions align. An average-sized menu (50–150 items), standard plan, logo ready. With this profile, your menu typically goes live within an hour of your approval.

What affects the time:

• Menu size (300+ item menus can take several hours)
• Visual readiness (existing photos = fast; AI enhancement adds time)
• Multi-outlet setup (each outlet needs separate configuration)
• Custom branding requests

Our guarantee: Regardless of time, nothing goes live until you say "perfect". Unlimited revisions, no extra cost. Start on WhatsApp →

Migration is on us, not you. Excel, Word, PDF, a photo of a paper menu, a price list, even a handwritten note — whatever format you have, we move it into the system.

Fast path with Excel: fill our template, one file uploads 50 items in 5 minutes. Template fields: section, category, item name, description, price, variants, allergen flags.

If you have existing photos we use them. If not, or if you want to lift their quality, the Visual AI Assistant takes them studio-grade — turning your phone shot into a studio frame without changing the dish. You sign off at the end.

We design them; the print files come ready to you. Free, included in every plan. Standard package:

• Branded QR code — in your brand color, logo centered (scannability guaranteed)
• Table-number stickers — separate QR + number per table (critical for analytics)
• A4 print sheet — high-resolution PDF, table-ready, frame-ready
• Social-media kit — QR variants for Instagram story, post, profile

You can print at your local print shop; we deliver the PDFs ready. If you'd like printing + shipping handled, request it from the panel — we offer the service.

From the "Excel Import/Export" section in the panel, download the ready template. The columns are self-explanatory: Section, Category, Item Name, Description, Price, Variant, Allergen, Diet, Sort Order.

Smart import: rows with the same category name auto-group. New category? Auto-created. To update existing items (price increases, etc.), re-upload the same template — the system detects changes.

Extra columns for multi-outlet: the "Outlet" column lets you show the same item at different prices in different outlets (e.g., the same cocktail at ₺240 in the lobby, ₺285 at the bar).

Validation: before import, the panel shows exactly what will change, row by row. You approve or cancel. Undo is always available.

Training is free and included in every plan. Three layers:

• Video library — inside the panel, 1–2-minute clear videos for each feature (adding categories, updating prices, setting up campaigns, etc.)
• Live training session — after setup, at a time that suits you and your team, via WhatsApp video or Google Meet (typically 30–45 minutes)
• 24/7 WhatsApp support — stuck? send a photo; we resolve it immediately

Unlimited staff. Train 2 or 20 — no extra fee. When someone joins later, they get the same training.

Advanced plans include priority support and a dedicated account manager (for hotels/chains).

The panel is designed to be learned in 3 minutes. Restaurant owners juggle a hundred details a day — software shouldn't add more; it should simplify.

Usability promises:

• ⌘K command palette — one-click access to anything ("Update pizza price", "Add new category")
• Sticky save bar — your changes never get lost, always visible
• Onboarding wizard — step-by-step guidance on first login
• Mobile-friendly — manage from your phone, change things on the floor in real time

In 7 years, no one has said "I cook for a living, I can't use this". Instead, our customers say: "I've been using it for years and still find new features".

Standard plans: setup uses a free subdomain in the format yourbusiness.qrmenum.app. SSL automatic, professional appearance. QR codes use this address; guests scan and your menu opens directly.

Custom domain (e.g. menu.yourbusiness.com) is handled as a custom engagement under the Enterprise plan. We manage DNS together, handle SSL setup.

In multi-outlet scenarios, each outlet can have its own subdomain: bar.yourhotel.com, restaurant.yourhotel.com, lobby.yourhotel.com. Ideal for hotel chains — each outlet keeps its own brand identity.

The market offers three paths, none of them quite right:

1. No visuals or descriptions — customers can't picture the dish, don't order
2. Professional agency shoots — peak quality but unsustainable cost (₺15–30K/year)
3. Generic AI generation — alluring visuals, but ingredients that aren't on the plate, exaggerated presentation, customer pushback

We built the fourth path: AI true to reality. Two assistants, one philosophy:

• Visual AI (your kitchen's agency): turns your photo into a studio frame; doesn't touch the plate — only elevates the scene.
• Content AI (your brand's editor): writes in your brand voice, analyzes products, extracts allergen/dietary tags, estimates calories, translates to 32 languages.

The result: your customer finds on the table the dish they saw on the menu; brand trust grows with every plate. Learn more →

No — it preserves the dish exactly. Subject-preserving architecture: the dish's pixels stay locked; only the background, lighting, surface, and atmosphere change.

Three golden rules:

• Doesn't change the dish on the plate
• Doesn't add ingredients that aren't there (no phantom parsley next to the steak)
• Doesn't remove ingredients that are there (no erasing of garnish)

Verification flow: after every enhancement, the panel shows before / after side by side. Original stays unless you accept. "Try again" for a new variation; "Refine" with a note (e.g., "warmer tone, soften the shadow").

Category covers (e.g. "Desserts", "Breakfast") allow design freedom since they don't promise one specific dish — they represent the atmosphere of a group.

Your brand voice (warm, corporate, playful, gourmet, luxury, etc.) is calibrated two ways:

1. Describe your tone: during setup, define your style in 3–5 words. AI writes within that frame.
2. Learn from existing copy: AI analyzes the descriptions you've already written; the same voice, rhythm, and vocabulary carry to new items.

First draft tone off? Adjust with a few words: "warmer", "shorter", "no emojis", "in the chef's voice". AI suggests, you approve — control stays with you.

The result: when new descriptions arrive, readers feel "this came from the same author" — as if a single editor had written everything.

The Content AI auto-extracts the following tags from the dish name and any ingredient info you provide: vegan, vegetarian, gluten-free, lactose-free, halal, spicy, alcoholic, low-carb (keto).

Example: "Vegetable & bulgur pilaf" → Vegan ✓ · Vegetarian ✓ · Gluten-free ✗ (contains bulgur) · Lactose-free ✓ — AI suggests, you approve.

Risk of false labeling: AI infers from the name; it can't know the full composition. Manual approval is mandatory — AI marks every extracted tag as a "suggestion"; you choose accept / reject / edit. Incorrect labeling carries legal risk, so AI never publishes a tag without your approval.

Over time, AI learns from your past approvals and predicts more accurately for similar ingredient combinations.

Calorie estimation works at two levels:

• With detailed ingredient info (main ingredients, portion size) → estimate is solid, within ±10%.
• From dish name only → AI infers from average portions and typical recipes; spread is wider (±20–25%).

Manual override always yours. AI suggests a value; you replace it with the kitchen's real number. The menu auto-shows an "approximate" note.

Legal responsibility: calorie info is treated as "informational", not a precise claim. AI outputs go through your approval; the final value is your responsibility. To make this clear, a small "Approximate" note appears automatically on each item detail page.

The Content AI doesn't just produce content — it reads analytics data and offers concrete business recommendations. Like a trained business manager who logs into the panel every day and turns numbers into stories for you.

Example suggestions:

• "Tuesdays at 2 PM are quiet; shall we set up a 'Quick Lunch' salad + drink campaign?"
• "Desserts detail rate is 4% — your average is 12%. 3 items have no cover image. Shall we polish them with AI?"
• "43% of guests who opened 'Lamb Tandır' also viewed 'Aurora Spritz' in the same session. Shall we set up a paired-recommendation card?"
• "3 items are missing descriptions in the EN menu — international guests only see name + price. One-click draft?"

No suggestion is auto-applied. AI suggests; you approve before anything kicks in. You can see the data behind each suggestion (which metric, what it predicts). Reject if it's off; AI learns from your decisions.

The Content AI's translation engine is aware of restaurant terminology. It doesn't do word-for-word like Google Translate — meaning and tone stay intact.

Examples of preserved terms:

• "Döner" → stays as döner in every language (with a localized explanation appended)
• "Pide" → stays as pide; isn't paraphrased as "Turkish flatbread"
• "Mezeler" → meze is used as the established term in English/German menus too
• "Çay" → tea in English, Tee in German, but çay in Arabic (the original word came from Arabic)

Cooking methods: "tandır" → "tandoor" (internationally accepted), "kömürde" → "char-grilled", "kazan" → "kazan" + explanation (cauldron-cooked).

You can review before/after, fix anything you don't like. Brand voice stays consistent across all languages — your warm tone in Turkish is your warm tone in German.

AI only produces suggestions; nothing goes live without your approval. You have three options:

• "Try again" — generates a new version, previous one discarded
• "Refine" — write a correction note for the current result ("soften the shadow, warmer tone", "shorter, more formal")
• "Reject" — original stays in place, AI output discarded entirely

Nothing changes until you save. AI outputs sit in "draft"; they're invisible to your customers until you say "publish".

What if AI gets it wrong in the real world? Very rare — the subject-preserving architecture limits "creativity". If you do spot an error, click "Re-check this item"; the AI will be more careful with subsequent outputs for that item.

Yes — the platform fully works without AI. Essential and Advanced plans are standalone, independent of the AI add-on.

Without AI, you still:

• Set up menus, manage categories, add/edit items
• Write product descriptions manually
• Upload your own professional photos
• Translate manually (you write each language)
• Use all analytics, table heatmap, campaign management
• Multi-outlet, QR studio, full panel

The AI add-on just adds automation: AI writing instead of manual writing, AI enhancement instead of manual photos, AI translation instead of manual translation, plus business-intelligence suggestions.

Many customers start without AI and add it from the panel when they need it. Activating seasonally is also possible.

Data is stored on servers in Türkiye, in a database dedicated to your business — not shared. Data does not leave the country.

KVKK/GDPR-aligned infrastructure: personal-data collection, processing, retention, and deletion processes meet legal requirements. Privacy notice, data-controller declaration, and explicit-consent flows are ready to use.

No third-party trackers, cookies, or analytics tools by default — Google Analytics, Facebook Pixel and similar are off out of the box. If you want marketing cookies, they're activated through an explicit-consent flow in the panel.

If you cancel, we export and delete all your data — Excel + image archive. Privacy notice →

No personal customer data is collected. QrMenum logs only anonymous, aggregate viewing data:

• Which page was viewed how many times
• Which item was clicked at which hour
• Which language the menu opened in
• Which table's QR was scanned when

What we don't collect: name, phone, email, payment info, personal ID. We don't know who the customer is — only their menu behavior.

Satisfaction surveys are optional; if a guest fills one out, it's anonymous. No personal contact info asked.

If you use forms (e.g. reservation, takeaway order), the guest enters name/phone — that goes to you; we don't store it. Data minimization, per consumer law and KVKK/GDPR.

Two-layer backup system:

1. Manual backup: from the "Backup" menu, take a snapshot any time. Download all menu content (items, photos, descriptions) as Excel + image archive.
2. Automated server backups: running continuously in the background — daily, weekly, and monthly snapshots. Full database + file system. Worst-case data loss is one hour (RPO).

Zero data loss in 7 years. If restore is needed, the process completes within an hour (RTO).

After cancellation, your data is retained for 30 days (in case you return). After that, permanent deletion; you can request immediate deletion at any time.

Yes — average first load is 0.8 seconds (on 3G, mobile device). This number is observed average traffic, not a marketing claim.

Performance infrastructure:

• Automatic WebP: every image converts to WebP behind the scenes, 30–50% lighter than JPEG
• Lazy loading: off-screen images don't load
• PWA cache: on the second visit, menu opens in fractions of a second
• CDN delivery: images served from 200+ edge locations worldwide
• HTML caching: sub-second page render

Verify it: test your menu URL on Google PageSpeed Insights. Lighthouse Mobile score is typically 90+. Even at peak hours (dinner service) there's no slowdown — infrastructure auto-scales.

Yes — works on all phones from 2018 onward. Older devices also open it; some visual effects (glass blur, animated gradients) are shown in a simplified form.

Tested devices:

• iOS 12+ (iPhone 6s and newer)
• Android 6.0+ (2016 and newer models)
• Samsung Internet, Chrome, Safari, Firefox, Edge

Slow-device / weak-network strategy: the menu uses graceful degradation. On a slow device, animations turn off automatically, images load at lower resolution — but the menu still works fully. Your customer never sees a "page won't load" message.

On 3G or even 2G, the menu opens in basic form (name + price first; images fill in as they load). If the internet drops, PWA cache kicks in.

No, the QR code doesn't expire. As long as QrMenum infrastructure runs, your QR works.

Static vs Dynamic: our QRs are dynamic — the code itself is fixed; the menu behind it updates as you edit in the panel. You print the QR once and use it for the lifetime of your business. Even if you change the menu, update prices, or swap to a seasonal menu, the same QR keeps working.

When you might want a new QR:

• You changed your logo entirely; you want refreshed branding
• Old table stickers wore down; you want new prints
• You opened a new outlet (each outlet has its own QR)

In those cases we prepare new QR + sticker designs again, free, included. Even if you cancel, scanning your printed QR years later will simply show "This menu is no longer active" — your customer won't get an error.

The menu your customer sees uses no cookies. No third-party trackers, ad codes, or social-media pixels by default.

What is used:

• Technical cookies only (essential): language preference (TR/EN), dark/light theme choice, cart contents. These don't track the customer — they just remember the experience.
• Anonymous analytics: page views, item clicks, session length — no personal info, only aggregate numbers.

Features you can enable (with explicit consent flow from the panel):

• Google Analytics 4 (your own GA4 ID, not ours)
• Meta Pixel (for ad campaigns, your own pixel ID)
• Hotjar / heatmap tools (for UX improvement)

When enabled, a cookie-consent banner appears automatically; the guest accepts/rejects. The menu still works if they reject. Cookie policy →

24/7 WhatsApp support included in every plan. Turkish and English.

Average response time: 10 minutes (daytime), 30 minutes (overnight). Dinner-service emergencies (e.g., "the price is wrong on the menu") are flagged urgent and resolved within minutes.

Support tiers:

• Standard (Essential): 24/7 WhatsApp, ~10-minute average response
• Priority (Advanced): 24/7 WhatsApp + phone line, sub-minute response, dedicated support staff
• SLA (Enterprise): 4-hour resolution guarantee (critical), dedicated account manager, monthly face-to-face check-in

Self-service resources: in-panel video library, FAQ page, blog articles. Most questions are answered here first. If not, WhatsApp.

Multi-outlet is the architecture for managing multiple menu experiences under the same business umbrella. Ideal for hotels, restaurant chains, mall-based brand groups.

Typical uses:

• Hotel: main restaurant, lobby café, poolside bar, room service, SPA café — each with its own menu, pricing, branding
• Restaurant chain: same brand, multiple locations, location-specific campaigns or regional price variations
• Mall food court: one operator, multiple concepts (pizza, burger, sushi)
• Hotel chain: 5–15 hotels, each in its own concept, all from a single panel

Single venue? Multi-outlet is overkill; the Essential plan fits better. Multi-outlet details →

This works through what we call polymorphic price override. The cocktail is defined once in the product pool; each outlet can have its own price.

Practical flow:

1. You enter "Negroni" once into the system (master price: ₺285)
2. You assign it to "Lobby Café" outlet → price override: ₺240
3. You assign it to "Poolside Bar" → price override: ₺265 (poolside premium)
4. In "Main Bar", the master price applies: ₺285

When a guest scans the lobby QR, they see ₺240; in the bar, the same cocktail is ₺285. Each outlet has its own pricing world; there's no inconsistency because there's a single product list.

Same item, different visibility: if you don't want certain items shown in the "Lobby Café" (e.g., heavy spirit cocktails), you can hide them for that outlet — no need to delete, just toggle visibility.

Bulk via Excel import is also possible; the "Outlet" column sets up the full pricing matrix in one move.

In the multi-outlet panel, each outlet is configured as a mini-brand. From a single panel, with quick switching.

Configurable per outlet:

• Brand identity: logo, cover image, tagline, primary/secondary colors
• Theme: glass dark (for bar/lounge), light minimal (for café), classic (for hotel restaurant)
• Typography: font pairing, heading styles
• Pricing world: per-outlet overrides, hiding
• QR code: separate per outlet, with its own logo centered
• Analytics: separate dashboard per outlet — which one is busier, which item leads in which outlet

Management flow: outlet selector at the top of the panel (e.g., "Lobby Café ▾"); clicking opens that outlet's full configuration. Staff can be restricted to their own outlet only.

Yes — within the Enterprise plan, a custom onboarding tailored to hotels and chains.

Enterprise onboarding package:

• Outlet configuration — setup matched to your structure (hotel + restaurant + bar + lobby + room service + SPA + poolside…)
• SLA — 4-hour resolution guarantee on critical issues
• Priority support — phone line, sub-minute response, dedicated channel
• Staff training — on-site or online, unlimited number of staff, recordings provided
• Brand integration — custom branding, custom domain, room-card QR delivery
• Dedicated account manager — single point of contact, monthly check-in

For very large chains or white-label brand needs, the Solution Partnership model applies — structured as a multi-month engagement.

Enterprise: premium services on top of the standard Multi-outlet plan — outlet configuration, SLA, priority support, training, account manager. Sufficient for most hotels/chains.

Solution Partnership: the next level beyond Enterprise. Not a vendor-client relationship but a co-investment partnership. Fits specific profiles:

• 5+ hotels or brand group
• White-label model — QrMenum is invisible as the brand; yours is visible
• C-level access — roadmap, product decisions, brand strategy discussed together
• Dedicated dev team — custom features and integrations (POS, PMS, ERP) for you
• Mutual roadmap — your needs shape our product roadmap

Position: "Not a customer, a partner. Not a storefront for the brand — infrastructure for the brand." This is a multi-month design engagement, not an instant subscription.

Solution Partnership details →

Room service is set up as a multi-outlet — its own outlet, its own menu, its own QR.

Typical flow:

1. Room service QR is on the room card or framed signage in the room
2. Guest scans; the room service menu opens (room-service-only items, prices, hours)
3. Guest places the order; enters room number (in the form)
4. Order reaches the hotel with the room number; a night menu can auto-activate after 10 PM

Advantages:

• No phone call — language barrier removed (32 languages)
• Visual menu = higher average ticket
• No lost night orders — system records 24/7
• Auto-billing via room number (PMS integration in Enterprise)

Time-based menu: breakfast 6–11 AM, lunch 11 AM–3 PM, dinner 6–10 PM, night 10 PM–6 AM (limited: sandwiches + drinks) — auto-active/inactive by hour.

No lock-in. Annual subscription doesn't auto-renew at term end. Same rule for Multi-outlet and Enterprise.

Solution Partnership by nature involves a longer commitment (3–5 years typical, because white-label brand setup, custom development, and integrations take time). Terms are designed together, not imposed.

Your data is always yours. Export your full menu content (items, photos, translations, campaigns) any time as an Excel + image archive. Leave if you want; come back where you left off (30-day data retention window).

7-year track record: 0% refund rate, average customer lifespan 4+ years. Not because of contract pressure — because of a continuously improving product, good support, and value.

Zero commission. Platforms like Yemeksepeti, Uber Eats, or Deliveroo charge 15–25%; on a ₺200 order the restaurant keeps ₺150–170. Through QrMenum the full amount stays with you. No middleman: customer is in direct contact with you, customer data stays with you, campaign decisions are yours. 12 months free during the launch period, then a single annual module fee. Learn more →

Yes. The products, categories, variants, and visuals already in your QrMenum panel become the takeaway menu as-is. No separate menu setup. Items that aren't suitable for takeaway (e.g., dishes with special table presentation) can be hidden with one click. Setup is about 10 minutes for existing customers.

Two payment options; you choose which to enable from the panel. Online payment (Iyzico): Visa, Mastercard, Troy — payment is collected with the order; the courier just delivers. QrMenum charges no commission; only Iyzico's standard processing fee applies (~2.5%, lower for debit cards). Cash on delivery: cash or card (courier's POS). Practical tip: enable both — online payment share is typically 60–70%.

The courier is your responsibility — we provide the order infrastructure, not delivery. Your own courier, a courier service you partner with, or courier-as-a-service integrations (Bisi, Trendyol Express, etc. — in the Enterprise plan). If the customer picks up at the restaurant, enable "self pickup"; no courier needed. Delivery fee is set in the panel by zone or order amount. You can draw a delivery-zone boundary — orders outside don't go through.

Of course. One toggle in the panel turns takeaway off — the menu stays the same, only the order button hides. Switch back on whenever. Open it for the summer menu, close it during the year-end rush, reopen the next day — flexibility is entirely yours.